Privacy Policy

Point Loma Electric, Plumbing, Heating & Air

Website Privacy Policy

Last Updated: July 10, 2025

This Privacy Policy describes how Point Loma Electric, Plumbing, Heating & Air (“Company,” “we,” “us,” or “our”), a licensed California residential electrical, plumbing, heating, and air conditioning contractor (CSLB License #931938), collects, uses, discloses, and protects information when you visit our website, contact us, request service, schedule an appointment, submit a form, call us, interact with our advertisements, or otherwise communicate with us.

By using our website or services, you acknowledge that you have read and understand this Privacy Policy.

1. Information We Collect

We may collect information directly from you, automatically through our website and advertising technologies, and from service providers or third-party platforms we use to operate our business.

Information You Provide Directly

We may collect personal information when you:

• Submit a contact form or request a quote or estimate;
• Schedule a service appointment for electrical, plumbing, HVAC, or related services;
• Call, email, text, or chat with us;
• Subscribe to communications;
• Interact with our online booking tools;
• Provide information to our customer service or dispatch teams.

This information may include:

• Name;
• Email address;
• Phone number;
• Service address or billing address;
• City, state, ZIP code, and service area;
• Details about your service request (such as electrical, plumbing, heating, or air conditioning needs);
• Appointment preferences;
• Communications with our team;
• Any other information you choose to provide.

Information Collected Automatically

When you visit our website or interact with our digital advertising, we and our service providers may automatically collect certain information, including:

• IP address;
• Device type, browser type, and operating system;
• Pages viewed, links clicked, and referring website or campaign source;
• Date and time of visit;
• Approximate location based on IP address;
• Website interactions such as form starts, form submissions, phone link clicks, chat interactions, booking actions, and page engagement;
• Cookie identifiers, advertising identifiers, and similar online identifiers.

Marketing and Attribution Information

We may collect marketing attribution information to understand how visitors find and interact with our website and advertisements. This may include:

• UTM parameters (source, medium, campaign, content, and term);
• Google Ads click identifiers (GCLID or GBRAID/WBRAID);
• Landing page URLs and referring URLs;
• Campaign, ad group, keyword, audience, or creative information;
• Call tracking source data;
• Form tracking and online booking source data;
• CRM attribution data.

We use this information to measure advertising performance, understand which campaigns generate leads, improve our marketing, and report on business outcomes.

2. How We Use Information

We may use the information we collect to:

• Respond to inquiries and provide estimates, quotes, and service recommendations;
• Schedule, confirm, dispatch, and provide electrical, plumbing, HVAC, and related services;
• Communicate with customers and prospective customers by phone, email, text, or other means;
• Operate, maintain, and improve our website;
• Measure website and advertising performance;
• Attribute calls, forms, bookings, chats, and other leads to marketing sources;
• Analyze customer journeys and website behavior;
• Improve advertising, landing pages, and user experience;
• Detect, prevent, and respond to fraud, misuse, or security issues;
• Comply with legal obligations;
• Enforce our terms, agreements, and policies.

3. Cookies, Tracking Technologies, and Analytics

We and our service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate our website, remember preferences, measure performance, analyze usage, and support advertising.

These technologies may be used to:

• Understand how visitors use our website;
• Measure page views, clicks, form submissions, calls, chats, and bookings;
• Identify which marketing campaigns brought users to our site;
• Improve website performance and usability;
• Support remarketing and advertising measurement;
• Prevent fraud and improve security.

You can usually manage cookies through your browser settings. Disabling cookies may affect how certain website features function.

4. Google Analytics and Google Advertising Tools

We may use Google Analytics (including Google Analytics 4) to understand how users interact with our website. Google Analytics may collect information such as page views, device information, browser information, approximate location, traffic source, and website interactions.

We may also use Google advertising and measurement tools, including Google Ads, conversion tracking, remarketing, enhanced conversions, audience features, and related advertising features.

These tools may help us:

• Measure ad performance and track conversions such as calls, forms, chats, or bookings;
• Understand user behavior after clicking an ad;
• Create or measure remarketing audiences;
• Improve advertising relevance and analyze campaign performance.

Google may process information collected through these tools according to its own policies and terms. You can learn more at Google’s privacy resources, and may manage certain Google advertising preferences through Google Ads Settings, your device settings, browser controls, and available industry opt-out tools.

5. Remarketing, Personalized Advertising, and Customer Match

We may use remarketing or similar advertising features to show ads to people who have previously visited our website, interacted with our business, or provided information to us.

Where permitted, we may use customer information such as email addresses or phone numbers to create or match advertising audiences through platforms such as Google Ads, Meta, or similar services. These platforms may use hashed or otherwise protected identifiers to match users for advertising, measurement, suppression, or audience-building purposes.

We do not knowingly use sensitive personal information to create advertising audiences where prohibited by law or platform policy.

6. Call Tracking, Form Tracking, Chat, In Person and Online Booking

We may use third-party tools to track, route, record, analyze, or attribute customer inquiries. These tools may include call tracking platforms, form tracking tools, live chat providers, online booking systems, CRM platforms, and advertising analytics platforms.

Depending on the tools used, these providers may collect or process:

• Caller ID information, phone numbers, and call source and campaign attribution;
• Call recordings, where enabled and legally permitted;
• Form submission details, chat transcripts, and booking details;
• Appointment information and service request information;
• Website session or referral information and CRM lead or customer records.

If calls are recorded, we will provide notice at the time of the call where required by law.

7. CRM, Scheduling, and Service Platforms

We use customer relationship management, dispatching, scheduling, booking, and field service management platforms to manage customer communications, appointments, service history, marketing attribution, and business operations. When these platforms process information on our behalf, they act as service providers under our instructions. The specific platforms we use may vary over time.

8. How We Share Information

Service Providers and Vendors

We may share information with companies that help us operate our business, including:

• Website hosting providers and IT and security providers;
• Marketing agencies and advertising platforms;
• Analytics platforms and data storage and reporting tools;
• CRM, call tracking, form tracking, and booking platforms;
• Chat and email/SMS providers;
• Payment processors.

These providers may process information on our behalf or as otherwise described in their own terms and privacy policies.

Advertising and Analytics Partners

We may share or allow collection of information by advertising and analytics partners to measure performance, attribute conversions, improve campaigns, create audiences, and deliver relevant advertising.

Legal, Safety, and Business Purposes

We may disclose information when we believe it is necessary to:

• Comply with applicable law, regulation, legal process, or government request;
• Protect our rights, property, or safety;
• Prevent fraud, abuse, or security incidents;
• Enforce agreements or policies;
• Complete a merger, acquisition, sale, financing, or transfer of business assets.

9. SMS, Email, and Marketing Communications

If you provide your phone number or email address, we may contact you about your inquiry, appointment, service request, account, or relationship with us.

Where permitted, we may also send promotional messages, special offers, reminders, review requests, or other marketing communications.

You may opt out of marketing emails by using the unsubscribe link in the email. You may opt out of SMS marketing by replying “STOP” or following the instructions in the message. Even if you opt out of marketing communications, we may still send transactional or service-related messages.

10. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, measuring marketing performance, resolving disputes, complying with legal obligations, and enforcing agreements. Retention periods may vary depending on the type of information, the systems used, legal requirements, and business needs.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no website, system, transmission, or storage method is completely secure, and we cannot guarantee absolute security.

12. Your Privacy Choices

Depending on your location and applicable law, you may have certain privacy rights or choices regarding your personal information. These may include the right to:

• Request access to personal information we maintain about you;
• Request correction of inaccurate information;
• Request deletion of certain personal information;
• Opt out of certain marketing communications;
• Opt out of certain targeted advertising or sharing activities;
• Limit certain uses of sensitive personal information, where applicable;
• Withdraw consent where processing is based on consent.

To submit a privacy request, contact us using the information in the “Contact Us” section below. We may need to verify your identity before fulfilling certain requests.

13. State Privacy Rights

Residents of certain U.S. states — including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, and others — may have additional privacy rights under applicable state privacy laws.

Depending on the law that applies to you and our business, these rights may include the right to know, access, correct, delete, port, or opt out of certain processing activities, including targeted advertising, sale, or sharing of personal information.

California residents may have additional rights under the California Consumer Privacy Act (CCPA) as amended. Please contact us to exercise any applicable rights or for more information.

14. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

15. Third-Party Websites and Services

Our website may link to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third parties. Your interactions with third-party websites or services are governed by their own privacy policies and terms.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this policy. Your continued use of our website or services after an updated Privacy Policy is posted means you acknowledge the updated policy.

17. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

 

Point Loma Electric, Plumbing, Heating & Air

California Contractors License #931938

San Diego, CA

Phone: (619) 224-0672

Email: info@pointlomahomepros.com

Website: www.pointlomahomepros.com

Form / Booking Disclaimer

By submitting this form, you agree that Point Loma Electric, Plumbing, Heating & Air may contact you by phone, email, or text regarding your inquiry, appointment, or service request. Message and data rates may apply. You may opt out of marketing messages at any time. Submission of this form does not create a customer relationship until confirmed by Point Loma Electric, Plumbing, Heating & Air. Please review our Privacy Policy for more information about how we collect and use your information.

Call Recording Notice

Calls and site visits may be recorded or monitored for quality assurance, training, customer service, marketing attribution, and business purposes, where permitted by law.