Privacy Policy

Website Privacy Policy

Point Loma Electric, Plumbing, Heating & Air
Dent Electric, Inc. dba Point Loma Electric, Plumbing, Heating & Air
Effective date: 10/01/2026
Last updated: 10/01/2026

Point Loma Electric, Plumbing, Heating & Air (“Point Loma,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, protect, and disclose personal information through our website and related customer communications and services.

1. We do not sell or share personal information for outside marketing

We do not sell, rent, or trade your personal information. We do not disclose it to other businesses for their own marketing or advertising, and we do not share it for cross-context behavioral advertising.

We may provide limited information to service providers and other recipients as necessary to operate our business, provide requested services, or comply with the law, as described in Section 4.

2. Information we collect

Depending on how you interact with us, we may collect:

Category	Examples	Why we use it
Contact and identifying information	Name, email address, telephone number, billing address, and service address	Respond to inquiries, prepare estimates, schedule work, and communicate with you
Service and transaction information	Requested services, equipment details, job history, estimates, invoices, warranty records, and payment status	Perform work, maintain service records, process transactions, and provide warranty support
Customer communications	Information you submit through forms, email, texts, or chat; correspondence; and call recordings when applicable and after legally required notice and consent	Customer support, documentation, training, and quality assurance
Property and job information	Relevant photos, videos, access instructions, and descriptions of equipment or conditions at your property	Evaluate, document, and complete requested work
Payment information	Information needed to process your payment, which may be collected directly by a payment processor	Process payments, refunds, and billing inquiries
Website and device information	IP address, browser and device type, pages visited, referral source, approximate location derived from IP address, and website interactions	Operate and secure the website, troubleshoot issues, and evaluate website performance

We collect information directly from you, automatically through website technologies, and from providers or other people involved in your service request, such as a property manager or an authorized household member. Please provide only information relevant to your inquiry or service request. Do not send Social Security numbers, financial account credentials, or other highly sensitive information through ordinary website forms, email, or text messages.

3. How we use information

We use personal information to:

• Respond to questions, provide estimates, schedule appointments, dispatch technicians, and perform electrical, plumbing, heating, air-conditioning, water-treatment, and drain or sewer services.
• Process payments and maintain invoices, job records, warranties, and customer accounts.
• Send appointment confirmations, service updates, and other customer communications.
• Send our own educational content, offers, or promotional communications when permitted by law and with consent when required.
• Improve our website, services, training, and customer experience.
• Measure advertising performance and understand website traffic using Google analytics and advertising tools, subject to applicable privacy choices.
• Protect against fraud, misuse, and security incidents.
• Meet legal, licensing, permitting, accounting, and recordkeeping obligations and address disputes.

4. Limited disclosures necessary to operate our business

We may disclose relevant personal information to:

• Service providers: Businesses that provide website hosting, customer-management software, scheduling, communications, payment processing, data storage, technical support, or other services on our behalf. We require appropriate contractual restrictions on their use and disclosure of personal information and appropriate safeguards.
• Recipients involved in your requested services: Equipment manufacturers or warranty administrators, permit and inspection authorities, utilities, or other recipients when necessary to complete work or support a warranty. If you request third-party financing, information needed for your application may be provided to the financing provider, whose separate privacy policy applies.
• Legal and professional recipients: Government authorities when legally required, and attorneys, accountants, insurers, or other professional advisers when reasonably necessary to comply with legal obligations, address claims, or protect rights and safety.

We limit service-related disclosures to information reasonably needed for the relevant purpose. We do not authorize service providers to use customer information for unrelated marketing. Website analytics and advertising disclosures are addressed separately in Section 5. Information provided directly to an independent financing provider or another independent business is governed by that business’s privacy practices.

5. Cookies, Google analytics, advertising measurement, and tracking

Our website uses Google analytics and advertising measurement tools to understand website traffic, evaluate advertising performance, and improve our website. These tools may process online identifiers, cookie identifiers, IP addresses, browser and device information, referral sources, and website interactions.

These tools are configured consistently with our commitment not to sell personal information or share it for cross-context behavioral advertising. We do not permit third parties to use our website tools to collect personal information about your activity over time and across different websites for their own independent purposes.

For information about Google’s privacy practices, see Google’s Privacy Policy and How Google uses information from sites or apps that use its services.

Cookie choices: Our website provides a cookie popup with options to accept or reject optional cookies. You may also manage or delete cookies through your browser settings. Blocking some cookies may affect website features.

Do Not Track: Our website does not change its data collection practices in response to traditional browser Do Not Track signals.

Global Privacy Control: We do not sell personal information or share it for cross-context behavioral advertising, whether or not your browser sends a Global Privacy Control signal. Global Privacy Control is distinct from traditional browser Do Not Track settings.

6. Email, text messages, and your choices

You may unsubscribe from promotional emails using the unsubscribe link in the message. If you receive text messages from us, you may opt out by replying STOP or by contacting us. Message and data rates may apply. Consent to promotional text messages is not a condition of purchasing services.

We do not sell or share mobile telephone numbers, SMS opt-in records, or text-message consent with third parties or affiliates for their marketing or promotional purposes. Providers that deliver messages on our behalf may process this information solely to provide those services.

Opting out of promotional communications does not prevent necessary non-promotional communications about work you requested, billing, warranties, or legal notices, subject to applicable law and your communication preferences.

7. Reviewing, correcting, or requesting deletion of your information

You may contact us using the details below to request review or correction of personal information we maintain about you, or to request deletion. We may need to verify your identity before providing information or making changes to protect your privacy.

We will review your request and respond as required by applicable law. We may retain certain information for legal, accounting, warranty, security, or other legitimate business purposes. If we cannot fulfill a request, we will explain the reason where required by law.

California residents may also contact us about disclosures of personal information for third parties’ direct marketing under California’s Shine the Light law. We do not disclose customer personal information for those purposes.

8. Retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this policy. Retention depends on the type of information, our customer relationship, warranty and service needs, applicable recordkeeping requirements, and any unresolved claims or disputes. When information is no longer needed, we delete it or deidentify it, subject to lawful retention requirements.

We use reasonable administrative, technical, and physical safeguards appropriate to the information we maintain. No website, transmission method, or storage system can be guaranteed completely secure.

9. Children and external links

Our website and services are intended for adults arranging home services. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can investigate and appropriately delete it.

Our website may link to other websites. Their privacy practices are governed by their own policies. This policy applies to information handled by Point Loma.

10. Changes to this policy

We will post updates on this page and revise the “Last updated” date. For material changes, we will provide a prominent website notice or direct notice when appropriate or required by law. We will obtain additional consent when legally required before using previously collected information in a new way.

11. Contact us

For privacy questions or requests, contact:

Dent Electric, Inc. dba Point Loma Electric, Plumbing, Heating & Air
Attention: Privacy Requests
Email: customersupport@pointlomaelectric.com
Telephone: 619-224-0672
Mail: 4990 Viewridge Ave, Suite 100
San Diego, CA 92123