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How to Fix a Running Toilet: A Step-by-Step Guide

Published by Point Loma Electric, Plumbing, Heating & Air

A running toilet can waste gallons of water and lead to an unexpectedly high water bill. Thankfully, it’s often a straightforward issue that can be resolved without professional assistance. The most common reasons for a running toilet include a faulty flapper, an improperly adjusted chain, or a misaligned float. Let’s walk through how to identify and fix these problems.

Step 1: Shut Off the Water Supply

Before you start, turn off the water supply to the toilet to prevent any spills. The shut-off valve is usually located on the wall behind the toilet. Turn the valve clockwise until the water flow stops completely.

Step 2: Remove the Tank Lid and Inspect the Components

Gently lift the tank lid off and set it aside safely. Inside the tank, you’ll see several parts that work together to regulate the toilet’s flush and refill cycle:

  • Flush Lever: Located outside the tank, it connects to the internal mechanism that lifts the flapper.
  • Flapper: A rubber piece that covers the drain opening at the bottom of the tank, preventing water from flowing into the bowl until you flush.
  • Fill Valve (Pump): This component refills the tank with water after each flush.
  • Float: This buoyant device rises and falls with the water level, signaling the fill valve when to stop adding water.
  • Overflow Tube: This tube sets the maximum water level in the tank to prevent overflow.

Identifying and Fixing Common Problems

Issue 1: Chain Problems

  • Diagnosis: The chain that connects the flush lever to the flapper might be disconnected, too loose, or too tight.
  • Solution:
    1. Ensure that the chain is securely attached to both the flush lever and the flapper.
    2. If the chain is too short, it won’t allow the flapper to seal properly, causing water to leak continuously into the bowl. Conversely, if it’s too long, the chain won’t lift the flapper when you press the lever.
    3. Adjust the chain length by removing excess links if necessary. Some chains have a small float attached; adjust this float so that it sits just on top of the water surface.

Issue 2: Worn or Dirty Flapper

  • Diagnosis: Over time, the flapper can become warped, dirty, or worn out, preventing it from sealing the drain effectively.
  • Solution:
    1. Drain the tank by holding down the flush lever until most of the water is gone.
    2. Disconnect the flapper from the chain and remove it from the tank. Check for any signs of wear or damage.
    3. If the flapper is dirty, clean it and put it back in place. If it’s damaged, take it to a hardware store to find a matching replacement.
    4. Install the new or cleaned flapper, ensuring it’s securely attached and forms a proper seal. Refill the tank and test to see if the issue is resolved.

Issue 3: Misaligned Float

  • Diagnosis: The float controls the water level in the tank. If it’s set too high, water will overflow into the tube, causing the toilet to run. If it’s too low, you’ll get a weak flush.
  • Solution:
    1. Look for a fill line on the inside of the tank. If there’s no line, mark about 1 inch below the top of the overflow tube.
    2. Turn the water back on and flush the toilet to see if the water stops at or below this mark. If it’s above, the float needs adjustment.
    3. For older toilets with a brass float rod, gently bend the rod to adjust the float position. For newer models, use the adjustment screw or slide the clip along the rod to set the float correctly.
    4. If the float doesn’t stop the water at the correct level, the fill valve might be defective and need replacement.

When to Call the Experts

If your toilet continues to run despite your best efforts, it may be time to consult a professional. Point Loma Electric and Plumbing is here to help with any plumbing issue you’re facing. Our experienced team can quickly diagnose and fix the problem, saving you time and water. Call us today at 619-224-0672 to schedule a service appointment and get your toilet back in working order.

Remember, a running toilet isn’t just a minor inconvenience—it’s a potential waste of water and money. Don’t hesitate to reach out for professional assistance if needed!

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April 2025

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April 2025

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April 2025

Point Loma Electric and Plumbing did electrical work in our house once and we liked the service the first time so we called them again. The technicians have been nothing but friendly and professional both times. They walked us through every step of the process. They showed up on time and completed the work in a timely manner. If we had any concerns they made sure the address them, if anything was needed, they handled it. We will definitely use Point Loma Electric and Plumbing again. Johnny who oversaw the work is the best!! Thank you

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January 2025

Had an emergency water heater leak. Called Point Loma. Within the hour, James shows up and goes to work. And by the next day, we have a tankless water heater up and running. Thanks to James for the excellent customer attention, service and hard work!

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May 2025

My a/c has not been working for some time. I called Point Loma Electrical and they sent Nicholas Mullins to stop by and check it out. What a great guy. He was very respectful, honest, evaluated the situation and made recommendations that I felt were straight forward. This company is top notch and I would recommend them to any of my friends and family. This is now my go to ac repair company.

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May 2025

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February 2025

This is a great team. I had to replace some fluorescent lights in the kitchen. I couldn't do it myself because the ballasts had to be replaced and that's above my skill level. Anthony and Matt came today and put in new led lights (with a 10 year warranty- fluorescent lights are ancient tech). Anthony and Matt were very professional and efficient. I would recommend them highly!

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